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Evaluation of IT processes maturity
Horká, Kateřina ; Svatá, Vlasta (advisor) ; Knybel, Jaroslav (referee)
The thesis deals with the evaluation of IT processes maturity. In the theoretical part, management of information technologies and methods of assessment in the organization are described. Four methods are selected and used for the maturity assessment of the Release Management process in Česká pojišťovna a.s. In the practical section, a questionnaire is evaluated and the Release Management process maturity level is set. The main objective of this thesis is to evaluate maturity of Release Management process and suggest possible improvements. The objective was achieved through the completed questionnaires of Česká pojišťovna a.s. employees and subsequent consultations with the process owner. The thesis consists of six parts. The first chapter deals with the management of information technology in an organization. The second chapter is devoted to the evaluation of process maturity and description of the selected methods of maturity evaluation. The third chapter maps processes according to ITIL, Cobit 4.1 Cobit 5 and provide their introduction. The fourth chapter introduce the organization of Česká pojišťovna a.s.. The fifth chapter describes the specific process Migrating applications in the Česká pojišťovna a.s.. The sixth chapter focuses on the actual comparison of individual methods of evaluating and interpretation of the results.
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The project of the implementation of changes in the process of Change Management
Křížová, Eliška ; Říhová, Zora (advisor) ; Knybel, Jaroslav (referee)
This thesis deals with the general mapping and describing the project of the implementation of changes in the process of Change Management in insurance company Česká pojišťovna with the final evaluation including a final report and analysis of important moments. From this project was obtained various outputs, which together with the final evaluation are compared with procedures reported in the theoretical background (IPMA;, Methodology of Project Management of Česká pojišťovna). The conclusion is devoted to determining the level of maturity of the Change Management process after the conclusion of the project. The thesis includes pictures, diagrams, tables and graphics processing data needed for clarity.
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Research on Quality of Education Officers Czech Insurance Company Counters in the South Moravia Region
Doležalová, Petra ; Přibil, Jiří (advisor) ; Kincl, Tomáš (referee)
This diploma thesis concerned with questions of education of officers of cash counters Česká pojišťovna a.s. The main aim of the work was to analyse current and suggest suitable education for this distributive channel of corporation Česká pojišťovna a.s. It is discussed about such activities which would lead to innovation of quality of education and following increasing and upgrading distribution of portfolios of products of the corporation. I structured the diploma thesis into two parts. In the first theoretical part I focused on definition of basic terms dealing with the theme of this work. The characterization of basic terms should contribute to introduction into the questions and familiarized with all sorts of opinions, attitudes and knowledge of education. In the second part I characterized Česká pojišťovna a.s. and next the present situation in educational activities which are applied in the corporation in Southern Moravia in cash counters net. In the finale of practical part is suggested arrangements and recommendation for innovation quality of education in the cash counters net in Southern Moravia in Česká pojišťovna a.s.
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